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服务导向:国外研究进展与启示 预览 被引量:7

Service Orientation: Foreign Research Progress and Its Enlightenment
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摘要 随着服务在社会经济中扮演着越来越重要的角色,服务导向的研究成为学术界和业界关注的焦点。本文分别从个体水平与组织水平两个层面对服务导向的研究进行了系统的综述,并对未来的研究方向提出建议。 As the importance of the service in the world economy has been continuously increasing, service orientation became one of the pertinent research focuses. This paper comprehensively reviewed the previous research on service orientation both in individual and organizational level, and then discussed the direction of future research in this field.
作者 徐璐 王重鸣 XU Lu, WANG Zhong-ming (Sehool of Management, Zhejiang University, Hangzhou 310058, China)
出处 《技术经济》 2007年第8期 7-10,共4页 Technology Economics
基金 国家自然科学基金重点项目(70232010) 浙江大学“强所”计划研究项目
关键词 服务导向 组织服务导向 服务导向战略 service orientation organizational service orientation service--oriented strategy
作者简介 徐璐(1981-),女,浙江台州人,浙江大学管理学院博士研究生,研究方向为人力资源管理与服务管理; 王重鸣(1949-),男,江苏张家港人,教授,博导,研究方向为组织行为和人力资源管理。
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